Cancellations, Non-Refundable Booking Fees and No-Shows


In order to book your appointment, a non-refundable booking fee may be required. Any online payments taken to secure appointments are non-refundable and only transferable one time if at least 48 hours notice is provided. 


48 hours notice is required for re-scheduling and cancellations or a 50% charge of your final bill will apply. 

Cancellations within 24 hours (or no-shows) will be charged at 100% of the total appointment cost. We will require payment in full in advance, to book any future appointments.


If you do not show for your appointment and haven’t contacted the salon, you will be removed from the online booking system. 

Appointment reminders will be sent 72 hours before your appointment so please contact us as early as possible to avoid being charged.


LATENESS

Please arrive promptly for your appointment, failure to do so will mean that your treatment will be cut short with full payment required.

GENERAL T&Cs

Due to insurance restrictions children are unable to attend your appointment and cannot wait alone in the reception area.

Any clients aged 16 or under receiving treatment must be fully supervised by a parent or guardian at all times.

SPECIAL OFFERS

Special offers may be withdrawn at any time and cannot be used in conjunction with any other offer or discount code. Proof of eligibility may be required. Individual offers may be subject to specific terms i.e days, times, therapists etc.

PATCH TESTING

A patch test is required prior to all microblading, tinting, lash lift and lash extension appointments. If a patch test has not been booked in or performed your booking will not be confirmed. If you are an existing client booking in for a treatment that you have not received treatment or been patch tested for in the last 6 months a patch test will also be required.

PROPERTY LOSS OR DAMAGE 

It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property.

GIFT VOUCHERS

Gift vouchers are valid for 6 months from the voucher sale date. Vouchers may not be exchanged for cash or returned. Under no circumstance will voucher dates be extended so please ensure that you book with enough time.

COMPLAINTS & FEEDBACK

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.

If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like. If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.

PRIVACY POLICY

This privacy notice explains how Fordingbridge Beauty looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

TOPICS:

​– What information we collect about you

– How information about you will be used

– Marketing Employment

– How long your information will be kept for

– Where your information is kept

– Access to your information and correction

– Cookies

– Other websites

– Changes to our privacy notice

– How to contact us

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.  

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

– To fulfil a contract with you i.e to provide the service or treatment you have requested and to communicate with you about your appointments

– When it is in our legitimate interest i.e there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

– When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

– Providers of our salon software system (Ovatu) 

– Suppliers of our website (Wix)

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us by email at info@fordingbridgebeauty.co.uk.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than twelve times a year – for a maximum of 1 year from your last visit to the salon.

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.

WHERE YOUR INFORMATION IS KEPT

This information is encrypted and held in the cloud with our booking system provider (Ovatu). Historical consultation forms (prior to the use of the online booking system) are locked and stored away from the salon. Paper consultation/consent forms for current clients are locked and stored within the salon.

Your information is stored within the European Economic Area on secure servers provided by Ovatu. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.   

If you would like a copy of some or all of your personal information, please contact us via email info@fordingbridgebeauty.co.uk.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-NEWSLETTERS 

We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

OUR COOKIE POLICY

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our website with our social media accounts, advertising and analytics partners, who may combine it with other information that you have provided to them, or that they’ve collected from your use of their services. You consent to our cookies if you continue using this website.

OTHER WEBSITES

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 11th March 2019.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email: info@fordingbridgebeauty.co.uk

Or write to us at: Fordingbridge Beauty, 45-47 Salisbury Street, Fordingbridge, Hampshire, SP6 1AB.

​You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling

 

01425 655857

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